AI Use Policy

Overview

KTV Digital helps B2B service companies get found and recommended by AI platforms. We use AI in our own work every day, and we hold our own practices to the same standard we recommend to clients. This policy explains which AI tools we use, how we protect the information you share with us, and where people stay in control. It applies to all KTV Digital staff, contractors, and client work, and it works alongside our Privacy Policy.

The AI Tools We Use

We use paid AI services for all client work, including ChatGPT (OpenAI), Claude (Anthropic), and Google Gemini. We do not use free AI tools for client work.

We also subscribe to Gumshoe, a paid AI visibility tracking platform. Gumshoe's tracking data feeds into our own reporting platform through a paid API connection, and we analyze it there.

We do not use AI services from companies that store data in the People's Republic of China, such as DeepSeek.

How We Protect Your Information

  • Client information goes only into paid AI accounts configured so that our inputs are not used to train the provider's public models.
  • We use only the information needed to complete your project.
  • Customer contact lists, CRM records, and analytics exports stay out of AI tools unless your project requires them and you have approved their use.
  • Photos, artwork, and other creative assets you provide go into an AI tool only with your permission.
  • We never enter passwords, access credentials, payment card numbers, or banking details into any AI tool.
  • We do not sell or rent your information. AI providers process it only to deliver the service we pay for, under their business terms.

What Our AI Visibility Analysis Uses

Our AI visibility work tests public AI platforms with the kinds of questions your buyers ask, such as who to hire for a service in a given city. Those prompts contain business categories, locations, and public company names. They do not contain your confidential business data.

People Review Everything

AI can produce confident answers that are wrong. A KTV Digital team member reviews every AI-assisted report, recommendation, content draft, and quote before it reaches you. We check every number, date, and commitment, and the person who sends the work is accountable for it.

Transparency

Any AI assistant on our website identifies itself as AI and offers a way to reach a person. Custom AI assistants we build for clients are trained only on material the client approves, and they follow the same disclosure standard. If you want to know how AI was used in any deliverable, ask us, and we will tell you.

Protecting You From AI-Enabled Fraud

Voices, video, and email can now be convincingly faked. KTV Digital will never ask you to change payment details, make an urgent payment, or buy gift cards based on a phone call, text, email, or video alone. If you receive a request like this that appears to come from us, call us at 737-367-1011 before taking any action. If we can't pick up right away, our automated attendant will take your message, and we will call you back.

If Something Goes Wrong

If client information is ever entered into an AI tool in a way this policy does not allow, we treat it as a security incident. We act on it the same day and notify affected clients promptly.

Changes to This Policy

AI tools change quickly. We review this policy at least once a year and whenever we add a new AI tool. Updates will be posted on this page with a new date.

Questions

Send questions about how we use AI to contact@ktvdigital.com or call 737-367-1011.